Frequently Asked Questions (F.A.Q)
Help and Service information about our LUCA Training Website
FAQ and Support
Welcome to the LUCA e-Learning Platform!
This FAQ section covers the most important aspects of the platform, from enrolling and participating to earning your Confirmation of Successful Participation. We hope these questions help you navigate the platform successfully.
For any further or specific questions, please do not hesitate to contact us at luca@iucab.com
How to succesfully log in?
Please follow then following email log-in guide.
Step-by-Step Guide to Login
I did not receive the e-mail with the link to confirm my registration / I could not confirm my registration in time?
- please send an e-mail with your registration name/e-mail to luca@iucab.com, we will activate your account.
I forgot my login credentials, what should I do?
Please follow then following guide.
Forgot your username or password?
How can I access my participation confirmation and badges?
Use the menu on the left side to open the [Achievements] submenu. Once you have completed a module, you will find the confirmation of participation under 'Certificate'. After completing the entire course you can also access a badge from the "Badge" submenu.
How can I change my personal data?
Click [Profil&Privacy] from your Account-Initals at the top-right-corner